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IVC enrollment steady

outreach, service stressed

January 09, 2001|By KELLY RAUSCH, Staff Writer

IMPERIAL — Though red and green garland reminders of recent holidays still clung to the walls of Imperial Valley College's College Center, faculty and staff gathered Monday to focus on the future.

Faculty and staff listened during the college's welcome back meeting as IVC President Gilbert Dominguez listed major challenges facing all of those at the college.

Because IVC is experiencing no true growth in enrollment, Dominguez suggested "we must reach out to our communities and improve our service to our No. 1 customers — our students."

"The number of students has increased, but they are taking fewer units," Dominguez said in a prepared speech, copies of which were distributed to all in attendance.

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Dominguez stressed the need for updating IVC's facilities, particularly the science laboratories.

"We have been meeting with consultants, who in turn are talking with legislators to develop alternative methods for funding such capital projects," Dominguez said.

Also on the horizon for IVC is the March accreditation visit, distance learning courses and an upcoming faculty and administration retreat.

A new customer service committee, started at the end of last semester, is developing strategies "to show appreciation to our outstanding faculty, staff and student accomplishments," Dominguez said.

Leonard Fabian, director of workforce development at IVC and chairman of the customer service committee, said the group will focus on three areas.

The committee will recognize employees and employee service, provide good customer service to faculty, staff and students and organize a welcome and orientation for new employees, Fabian said.

"I think (the committee) is really important for purposes of communication on campus," he said.

"It's kind of a new endeavor. I'm excited by our committee and its enthusiasm," Fabian said.

Monday marked the beginning of a staff development week during which faculty and staff can attend a variety of seminars and discussions on topics ranging from Microsoft Word to customer service.

"The workshops go along with the goals of the college," said J.B. West, staff development coordinator.

Staff Writer Kelly Rausch can be reached at 337-3442.

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