Having been an office manager in medical offices for many years, I have always been empathetic with the quiet suffering of the many people who must spend countless hours in waiting rooms to see a doctor for all too often a very few moments.
For the last three years, due to serious family illnesses, I have found it painfully necessary to wait among these ailing souls for a chance to improve the health or ease the pain of family members, friends and even myself. I admire the endurance and patience of these fellow patients and understand the looks of resignation on their faces.
I am acutely aware of the importance of a good office staff; friendly professional people who realize their dual purpose is to put patients at ease while providing a comfortable working environment for the doctor.
I have observed attitudes among staff members ranging from abominable to top-notch. One of the most unpleasant staffs I have witnessed began with a receptionist behind a closed and locked glass partition that sported a sign instructing patients not to knock on the window. Everyone had to stand patiently at the window until she decided to slowly unlock and open the glass barrier. She was always sparing with her smiles and had a look of condescension as she answered questions or conducted business, after which the window was again closed and locked.