Interestingly enough, I've been going to write a few letters for months, actually probably years, about customer service in the Valley. I too agree with Mr. Abatti and Mr. Riggs regarding local services being far below minimal standards.
Case in point: our local paper cannot hire a paperboy who can find our two-and-a-half-car-wide driveway, nor can he get the paper delivered before 9:30 a.m. the last two Sundays. The paper doesn't call the delivery boy unless they get three calls from a certain route. Many neighbors are away for the summer and others say they don't bother to call because it does no good.
Our local music store, owned by a local, cannot get children's music books ordered. Our children's music teacher wished me luck in ordering books from the local store. After six phone calls and four visits to the store, we only had seven of the eight originally ordered books. My son had been taking piano six weeks by then.